Malware Removal
Site hacked? We'll clean it — fast.
WordPress malware removal and hack recovery for Auckland small businesses. We diagnose the infection, remove every trace, close the entry point, and harden your site against future attacks.
Signs You've Been Hacked
Recognise any of these?
WordPress infections aren't always obvious. These are the most common warning signs.
"This site may be harmful" — Google has detected malware and is warning your visitors away, destroying your traffic.
Your site looks fine to you but visitors are being sent to spam or phishing sites — a classic sign of a redirect hack.
Your hosting is suspended, or email recipients are flagging your messages as spam. Attackers are using your server.
Your admin password no longer works. Attackers may have changed credentials or added a backdoor account.
Our Process
How we clean and secure your site.
Every malware cleanup follows a systematic process — we don't just remove what's visible.
Malware Diagnosis
We scan your entire installation — files, database, server logs — to identify exactly what's infected, how the attacker got in, and what they've done.
- Full file scan
- Database inspection
- Log analysis
- Entry point identification
Malware Removal
All malicious code removed from WordPress core files, plugin files, theme files, and the database. We compare against known-clean versions to ensure nothing is missed.
- Core file comparison
- Plugin file cleaning
- Database cleanup
- Backdoor removal
Clean Restore (if needed)
If the infection is too deep or we have a clean backup from before the attack, we restore from that point and reapply any legitimate changes made since.
- Backup verification
- Clean restore
- Content reapplication
- Data integrity check
Post-Cleanup Hardening
We close the entry point, update everything, change all passwords, and implement security measures to prevent reinfection — firewall, login protection, monitoring.
- All passwords changed
- Full updates applied
- Firewall configured
- Login hardening
Google Blacklist Removal
If Google has flagged your site, we request a review through Search Console once the site is clean. We handle the submission and follow up until the warning is removed.
- Search Console review request
- Google Safe Browsing
- Status monitoring
- Confirmation follow-up
Incident Report
A written summary of what happened, how we fixed it, and what we've done to prevent it happening again — so you understand the full picture.
- Attack timeline
- Infection summary
- Fixes applied
- Prevention measures
Malware Removal Questions
Common questions from Auckland business owners dealing with hacked WordPress sites.
How do I know if my site has been hacked?
Common signs include: Google Search showing a 'This site may be harmful' warning, your hosting account being suspended, visitors reporting they're being redirected to strange sites, unusual content appearing on your site, or your admin password no longer working. Sometimes there are no visible signs at all — the site looks normal but is being used to send spam.
How quickly can you clean a hacked site?
For most infections, we can have the site cleaned and hardened within 24–48 hours of engagement. Complex infections or cases where no clean backup exists may take longer. We prioritise hack recovery as urgent work.
Will my site get hacked again after you clean it?
Not if we do the job properly. Reinfection happens when the entry point isn't closed — a vulnerable plugin left in place, a weak password unchanged, or a backdoor missed. We identify and address all of these. That said, ongoing security monitoring (available in our WordPress maintenance plans) provides the best long-term protection. We also offer a comprehensive website security service for ongoing protection.
What if I don't have a backup?
We can still clean the site manually. It's more work and takes longer, but it's possible in most cases. This is why we strongly recommend daily backups via our backup and restoration service — if you're on a managed hosting plan, you have them automatically.
Does this cost extra if I'm on a maintenance plan?
Under our Standard and Premium maintenance plans, malware removal is included at no extra charge. Basic plan clients receive a discounted rate. For sites not on a plan, we quote based on the complexity of the infection.
Think your site's been hacked? Don't wait.
Every hour a hacked site stays online, Google and your visitors lose trust. Get in touch now.